Store Policy/Shipping Policy

Customer Care

Our company strives for a strong customer-business relationship and in part offers excellent customer service. We hope that any customer who needs help or has an inquiry will be offered assistance promptly. In order to optimize this aspect of customer service, we recommend either emailing us directly at doubleplaycases@gmail.com or using the contact form on our website. These are the two fastest methods of getting in touch with us at DoublePlay Cases.

Privacy & Safety

We use Wix Payment Systems to process and fulfill orders. This process offers strong encryption in the payment process and more can be read about it here. In addition, we use Wix's e-commerce platform in order to run the business well and efficiently. More can be read about data and privacy here. Data collected by our company is not shared, sold, or distributed to any other third party apps/companies. We only use collected personal data to help gain insights and improve our business internally.

Return Policy/Shipping

Our company does not accept returns in any way. This being said, if a customer is unsatisfied with the quality of his/her phone case, they can contact us and possibly get a refund if we determine that there is a problem with the phone case.

Our company uses third party shipping companies to fulfill orders and cannot guarantee perfect delivery. This being said, a customer can contact us and file a complaint to possible get a refund if there is an issue with their phone case.

Payment Methods

• Credit / Debit Cards
• Google Pay/Apple Pay